- You can cancel a booking made through our website.
- You must inform us via our website by filling contact us form or by calling us and by providing us with booking reference number.
- Cancellation Clause 5a could be triggered as per cancellation cut off time informed to you in booking confirmation email. If you paid by card you will get a full refund less card cost. If cancellation is after the cancellation cut off time, specified in the booking email and here under in these terms and condition, then no monies will be returned. If you were to pay by cash then your profile will be marked and you may not be able to make further booking through our website unless you pay the cancellation charges.
- In the event that driver does not turn up at the Agreed Pick-Up time 30 minutes of the Agreed Time – or within 60 minutes if the pick-up point is an airport then you have the right to cancel the booking and get full fare refund, without any Card Costs deducted only if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However you can continue with the trip upon your own discretion and if you do then no refunds will be made.
- If you failed to be present at the agreed pick up point within 30 minutes or failed to make contact with driver or the office within 30 minutes, amd if agreed pivkup point is at an airport, this time limit is 55 minutes, then thd driver has the right to assume your booking deemed cancel and pull off. In this case you will not have any right to get refund of the fare paid.
- It can take up to 7 working days to process your refunds.
- All refunds will be made only to the card which was used to make that booking.
- Booking can be cancelled for full refund less any card fees two hour before agreed pick up time. In any other circumstances no refund will be made.
- In a scenario where a Driver has been dispatched and it can take him more than two hours to arrive at the agreed pickup location, value of the realistic time spend on that journey calculated at £25.00 per hour pro rata will be deducted from the fare, along with any card fee and rest of the money will be refunded.
- In Case booking is made in the window of less than two hour, then full amount less card fee will be refunded.
- All our drivers are dispatched from Heathrow, in calculating the value of time in clause 7b above, travel time from Heathrow will be used as a reference.